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Rules

Terms of product purchase-sale via internet store ambermix.eu, ambermix.lt:

Warning! By agreeing with these terms and accessing the e-stores, you accept all the terms and commit to complying with them.

General provisions: These product purchase-sale terms (hereinafter referred to as the Terms), with the client accepting them (after reading the terms and ticking the box beside “I have read the ambermix.eu (ambermix.lt) terms and agree with them”, is a legal document mandatory to the both parties which establishes rights and obligations to the buyer and the vendor, product purchase and payment terms, product delivery and return procedure, responsibility of the both parties and provisions related to the purchase-sale of products via ambermix.eu (ambermix.lt).

The vendor reserves the right to unilaterally change or supplement the terms at any time. The vendor obliges to notify the buyer on that via the e-mail address that was provided during registration.

All capable natural persons can buy from the store: minors between the ages of 14-18 can do so with the permission of parents or custodians only.

Sale-purchase contract entry into force:

The contract between the buyer and the vendor steps into act from the moment when the buyer, having selected the goods for purchase and putting them into shopping cart, clicks on the link “Buy” (provided that the selected method of payment is cash) or “Pay now” (provided that the selected method of payment is via paysera.lt or e-banking).

www.ambermix.eu (ambermix.lt) is not obligated to separately notify the buyer on the agreement to make contract. www.ambermix.eu (ambermix.lt) is considered giving agreement to making the contract as soon as it starts processing the order.

Every purchase-sale contract made between the buyer and the vendor is registered and stored in the database of www.ambermix.eu (ambermix.lt).

Buyer’s rights:

The buyer has the right to buy products from www.ambermix.eu (ambermix.lt) based on the procedure established by the terms.

The buyer has the right to cancel the purchase-sale contract made on www.ambermix.eu (ambermix.lt) by informing the vendor about that via telephone or e-mail and specifying the product to be returned and the order number in no more than 14 work days from the delivery day.

The aforementioned right can be used by the buyer only in the case when the product has not lost its shelf appearance (undamaged labels, protective packaging, etc.) (This point will be disregarded when the buyer returns poor quality products);

Buyer’s obligations:

The buyer has to accept product based on the procedure established by the terms and pay the agreed sum for it.

The buyer, using ambermix.eu (ambermix.lt), obligates to comply with the terms and follow the laws of the Republic of Lithuania.

If the buyer upon delivery refuses to accept product without valid reasons, he/she has to pay delivery fees.

Vendor’s rights:

If the buyer attempts to harm stable operation of the website and breaches its security or violates his/her obligations, the vendor has the right to immediately and without warning restrict or stop the buyer from using the website.

In case of valid circumstances, the vendor has the right to temporarily or permanently stop the operation of the website without notifying the buyer in advance.

Ambermix.eu (ambermix.lt) has the right in all situations to refuse to make contract with the buyer, including but not exclusively to those cases when the buyer cancels the purchase-sale contract and returns products 2 and more times over the past 12 months.

Ambermix.eu (ambermix.lt) has the right to refuse to make the purchase-sale contract, provided that the products specified in the contract are out of stock and the contract is made by a person who does not have the right to do that based on the terms.

Vendor’s obligations:

The vendor, based on the terms and conditions of the e-store, has to make sure the buyer can use services provided by ambermix.eu (ambermix.lt).

The vendor has to deliver the products the buyer ordered to the specified address and based on the conditions established by the terms.

When there is no possibility to deliver products to the buyer due to valid reasons, the vendor has to offer alternative product that resembles the product in question as closely as possible. If the buyer refuses to accept alternative product, the vendor obliges to refund the money to the buyer in five work days, provided that advance payment was made.

The buyer pays for products using one of the following methods:

Payment via Paysera.lt

When placing order, you can choose payment via Paysera.lt. This system will help you make payment:

Via e-banking

Simple bank payment:

Choose this payment method and transfer money to our bank account in 2 work days from the order confirmation day. We draw your attention that in the payment destination field you have to specify the order number. The vendor has the right to cancel the order without notifying the buyer in advance, provided that the buyer, choosing this payment method, did not make payment in 2 work days.

Our requisites:

Recipient: UAB Laktopolis

Company code: 123456789

Bank: Luminor Bank AB

Bank account: LT09 2140 0300 0385 9212

Bank code: 21400

Cash on delivery in Lithuania

This is a convenient payment method for those customers who do not store their money on bank account. Courier will deliver you the products you ordered and take the sum of money specified in the order (In order to avoid misunderstanding and inconvenience, we recommend you have exact sum of money. This way, you will save our own and courier’s time). Courier service cost extra which are included into the overall order sum.  When you choose cash on delivery payment method, we recommend you have exact sum of money.

Product delivery:

Products are delivered by a vendor-authorised party.

The vendor has to deliver product to the buyer based on the terms specified with each product. These terms are not applied when the vendor does not have the ordered product in stock and the buyer is notified about it. The buyer agrees that in certain cases delivery of products can be delayed due to Force Majeure circumstances.

The buyer, when placing order, has to specify the exact place of delivery.

The buyer has to accept products in person. If the buyer cannot accept products in person and products are delivered to the specified address and referring to other information supplied by the buyer, the buyer does not have the right to complain about the vendor delivering products to wrong person.

Upon the delivery the buyer together with the vendor or authorised person have to check the condition of products.  Products are considered to be of good condition upon delivery after the buyer signs the invoice or other delivery document.

Product delivery fees and more detailed information related to product delivery are available on the website, in the section “Order history”.

If the buyer, based on the terms, cancels the purchase-sale contract, he/she is obliged to pay for all direct product return expenses. These expenses are compensated from the sum the vendor has to refund to the buyer.

If there is no possibility to deliver the ordered products in one parcel, ambermix.eu (ambermix.lt) has the right to deliver the products in several parcels.

The vendor does not hold any responsibility for violating the product delivery terms, provided that products are not delivered to the buyer on time because of the buyer’s fault or circumstances which depend on the buyer.

Return and replacement of products:

Warranty and return

Return of poor quality products

If you receive poor quality product or a product you did not order, we are obligated by law to replace it with suitable product or make refund. We cover transportation expenses in such cases.

Return of proper quality products

Law assumes the return of proper quality products and the buyer has to address the vendor in no more than 14 days from the date of sale. The buyer covers transportation expenses when returned products are of proper quality. Upon the return of proper quality products the product has to comply with the following requirements:

The product has to be in original and undamaged package;

The product cannot be broken by the buyer;

The product has to be of good shelf appearance (undamaged labels, protective packaging, etc.) This point will be disregarded when the buyer returns poor quality products);

The product has to feature all original accessories it came with.

If you want to return proper and poor quality products, you can address us via e-mail sales@ambermix.eu (specify the order number, reasons for returning and the list of returnable products) or by telephone +370 681 66660.

 

Responsibility:

The buyer holds full responsibility for the correctness of the information provided. If the buyer does not provide detailed information, the vendor does not hold responsibility for any consequences that outcome from that. The buyer holds responsibility for all actions made while using the website.  The buyer holds responsibility for the disclosure of contact information to third party. If ambermix.eu (ambermix.lt) services are used by third party, who connects to the website using the buyer’s information, the vendor considers the person as the buyer.

The vendor does not hold any responsibility in those cases when the buyer, disregarding the vendor’s recommendations and own obligations, does not read the terms despite such opportunity is given.

If the vendor’s website contains links to other company, institution, organisation or personal websites, the vendor holds no responsibility for the content or business of those websites, does not supervise those websites or represent those companies or people.

In case of damage, the guilty party pays damages to the victim.

Privacy policy

The following privacy terms (hereafter referred to as the privacy terms) establish main principles and procedure based on which the vendor (hereafter referred to as “We”) on the internet store (hereafter referred to as the e-store) handles personal data provided by the buyers (natural persons)(hereafter referred to as “You”).

Personal data you submit to the e-store is handled by us in adherence to the privacy terms, requirements set by the Personal Data Legal Protection Law of the Republic of Lithuania, other laws of Lithuania which regulate personal data handling and protection.

We acknowledge and respect the constitutional right to privacy of every person who visits and makes purchases on the e-store. We collect and use your personal data (name, surname, date of birth, address, telephone number, e-mail and other information filled in the form on the e-store) in order:

  • To process your ordered products and (or) services (hereafter referred to as the products);
  • To solve problems related to the products you selected;
  • To carry out our other commitments related to the product purchase contract;

For other purposes (including your personal data handling for marketing purposes) we handle your data with your permission only.

When handling your personal data, in cases specified in the privacy terms we reserve the right to provide the data to third parties only based on the purposes defined in the second part of the privacy terms and to no bigger extent than it is required to achieve certain goals.

We will not disclose your personal data to third party in no other cases than those that are specified in the privacy terms without receiving your permission except those cases when we are obliged by the law of the Republic of Lithuania.

We have the right to write information (usually known as  cookies) to your computer when you visit our online store. This information makes it easier for you to use and every time when you visit the online store, you do not need to re-enter your personal data because this information is already put in there. You can delete this information from your computer or block it using a web browser on your computer. We are not responsible for the management of your personal data via the websites of the third parties.

We are not responsible for the privacy conditions and activities of the webpages of third parties, even in such cases when you find them via links that are in our online store or when you access online store via those links. We advise you to read the privacy conditions of every webpage (not only ours) that you have visited. All notifications and/or claims, which are related to the management of your personal data, can be provided via e-mail or telephone and the answer will be sent you via e-mail or by telephone.

BY SUBMITING YOUR PERSONAL DATA IN THE ONLINE STORE YOU AGREE THAT THE DATA WILL BE MANAGED AS IT IS STATED IN THESE CONDITIONS. We have the right to modify the whole conditions or just a part of them by notifying you in the online store in the shop. If you use our online store after the changes have been made, it will mean that you agree with them. Information exchange: the Seller sends all messages via the e-mail that was provided in the Buyer's form, or calls the phone number that was provided in the indicated form. The Buyer sends all messages and questions using the means that are described in  the Contacts section of the online store of the Seller.

Warning! All notifications and questions related to the online store must be sent to us via e-mail that is provided in the Contacts section of the menu. You can also call us by tel. number +370 681 66660. All the disputes, which arise from the statements mentioned above, are negotiated. If we cannot reach an agreement, all the disputes are resolved in accordance with the law of the Republic of Lithuania.

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